We like to call this consultation process Identify, Implement and Improve. It is a three step process and is usually undertaken over the course of a few weeks and two or three in-person meetings with the customer’s key decision makers.
The three key stages of Aventra consultation:
Identify = Proposal and Presentation stage (Step 1)
This is the stage in which the Cost Cutting, Savings Analysis and Service Audit is undertaken. We generally do this by looking at and analysing a bill. We format the proposal based on this information and present this information to the customer. It is our objective that each customer decides to proceed with the proposal and thus undertake a transition (move/switch) to Optus for the proposed services.
Implement = Transition Management stage (Step 2)
This is the stage in which the proposal comes to life. We implement each service based on the design specification in the proposal. The Aventra Transition Manager ensures the on-time, professional delivery of the proposed services.
Improve = Account Management stage (Step 3)
This is the final stage and is on-going throughout the term of your agreement with Optus. We assess and manage your ongoing requirements and propose best-practice, low-cost, tailored solutions to complement your business requirements.